At Goya Basics, your Glow is our highest priority

We understand that skincare is a personal purchase, for this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us and return the products to our address. However, postage will be charged at actuals.

Our products once opened cannot be repackaged or resold due to the lack of preservative. To keeps things safe for our customers, we do not accept returns on opened merchandise. Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Goya Basics is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.

 

 

 

Cancellation Policy

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on hello@goyabasics.com.

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

 

Refund Policy

Refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

 

Out of stock Items

We apologize for the inconvenience this may cause. Please recheck availability on a later date or email us on goyabasics@gmail.com